AMRO FADEL

Reduced claims costs significantly

Reduced claims costs by 70%, which increased the company revenue by 50%.

Optimized Sales Delivery Time

Reduced Sales delivery time by 25% through delivery time optimization strategies.

Formula1 Motors – Egypt & Dubai | Full-time

Led sales expansion initiatives across UAE and Egypt, increasing revenue and client acquisition. Led service team training programs to uphold quality standards and improve performance. Achieved sales targets consistently by aligning sales processes with KPIs. Negotiated vendor terms to maximize profitability and secure product pricing. Streamlined warranty claims handling, reduce costs and enhancing customer experience.

• •Led sales expansion initiatives across UAE and Egypt, increasing revenue and client acquisition.
• •Led service team training programs to uphold quality standards and improve performance.
• •Achieved sales targets consistently by aligning sales processes with KPIs.
• •Negotiated vendor terms to maximize profitability and secure product pricing.
• •Streamlined warranty claims handling, reduce costs and enhancing customer experience.

Pupil of Fate LLC – Dubai | Full-time

Introduced warranty processes, reducing time and improving communication. Conducted market analysis to refine aftersales strategies and services. Implemented measure service performance and drive continuous improvement. Collaborated with marketing to align service promotions with customer needs.

• •Introduced warranty processes, reducing time and improving communication.
• •Conducted market analysis to refine aftersales strategies and services.
• •Implemented measure service performance and drive continuous improvement.
• •Collaborated with marketing to align service promotions with customer needs.

Royal Automotive Warranty – Dubai | Full-time

Established tech-driven warranty tracking to improve efficiency and transparency. Launched targeted staff training and customer engagement programs. Used customer data and trend analysis to optimize service offerings and policies. Created promotional campaigns to drive warranty service awareness.

• •Established tech-driven warranty tracking to improve efficiency and transparency.
• •Launched targeted staff training and customer engagement programs.
• •Used customer data and trend analysis to optimize service offerings and policies.
• •Created promotional campaigns to drive warranty service awareness.

AAA – Dubai | Full-time

Standardized warranty operations across multiple service centers. Rolled out warranty software to boost claim processing speed and accuracy. Managed cross-regional training and process alignment to improve service. Built strong external partnerships to enhance warranty offerings.

• •Standardized warranty operations across multiple service centers.
• •Rolled out warranty software to boost claim processing speed and accuracy.
• •Managed cross-regional training and process alignment to improve service.
• •Built strong external partnerships to enhance warranty offerings.

AAA – Dubai | Full-time

Reduced claims costs by 70%, increasing company revenue by 50%. Delivered training and ensured compliance with policies and best practices. Supported local business partners with accurate and value-driven proposals.

• •Reduced claims costs by 70%, increasing company revenue by 50%.
• •Delivered training and ensured compliance with policies and best practices.
• •Supported local business partners with accurate and value-driven proposals.

Liberty Automobiles Co. – Dubai | Full-time

Reduced service delivery time by 25% through workflow optimization. Developed training initiatives that cut technician errors by 30%. Improved customer satisfaction through feedback systems and stakeholder.

• •Reduced service delivery time by 25% through workflow optimization.
• •Developed training initiatives that cut technician errors by 30%.
• •Improved customer satisfaction through feedback systems and stakeholder.

Magrudy’s Enterprises – Dubai | Full-time

Enhanced team performance by monitoring service metrics and mentoring staff. Supported seamless daily operations with a focus on customer-first culture.

• •Enhanced team performance by monitoring service metrics and mentoring staff.
• •Supported seamless daily operations with a focus on customer-first culture.

Egyptian International Motors – Egypt | Full-time

Exceeded sales targets through strategic lead conversion and client engagement. Guided customers with product expertise and built strong client relationships.

• •Exceeded sales targets through strategic lead conversion and client engagement.
• •Guided customers with product expertise and built strong client relationships.

IBI, Egypt

AAIS, Egypt